ZapHRSupport
Help with ZapHR. Most questions about your own records, leave balance or payslip are best answered by your HR team.
Contact us
Email support@vimkes.com for help with the app: signing in, check-in problems, errors, or privacy requests.
Common questions
I can't sign in
- Check your organisation code. Your HR team gives it to you.
- Use the same email or username and password you use for your HR system.
- If it still fails, ask your HR team to confirm your login is active, then contact us.
I forgot my password
Your password belongs to your employer's HR system. Ask your HR or IT administrator to reset it.
Check-in says it couldn't confirm my location
- Allow location for ZapHR in your phone's settings and turn on GPS.
- Move to an open area or near a window and try again.
- Your attendance may still be recorded without a location, depending on your employer's rules.
I forgot to check in or out, or a time is wrong
Open Attendance, then Attendance change requests, and send a request with the correct times and a reason. Your approver will review it.
My leave request shows as pending
It is waiting for approval. Depending on your leave type it may need two approvals. You can cancel a pending request from its details screen.
My payslip is not there yet
Payslips appear after your payroll team confirms them for the period. Contact your HR or finance team if it is late.
I want to correct or delete my information
Your employer holds your records, so ask your HR team. You can also write to support@vimkes.com and we will pass your request on. See the privacy policy for details.
The app says I need to update
Open the Play Store, search for ZapHR and tap Update. Updates bring new features and fixes, and some are required to keep working.
I think my account was used by someone else
Tell your HR team and email support@vimkes.com straight away so access can be reviewed and your password reset.